Privacy Policy
Introduction
Welcome to Lloyds Gym! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your information. By visiting Lloyds Gym, contacting Lloyds Gym by the phone, or visiting our online website, you are accepting and consenting to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Sign up for a membership
- Register for classes or events
- Purchase products or services
- Use our website or mobile app
- Contact us for customer support
The personal information we collect may include:
- Name
- Address
- Email address
- Phone number
- Date of birth
- Payment information (credit card details, bank account information)
- Health and fitness information (e.g., medical conditions, fitness goals)
- Photographs and identification – in both interests of security and for prevention of crime
- CCTV for health, safety, and security reasons
Non-Personal Information
We may also collect non-personal information, such as:
- Browser and device information
- IP address
- Cookies and similar technologies
- Usage data (e.g., pages visited, time spent on our site)
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage your membership
- To process transactions and payments
- To communicate with you about your membership, classes, events, and promotions
- To improve our services and personalise your experience
- To ensure the safety and security of our members and facilities
- To comply with legal obligations
Sharing Your Information
We may share your personal information with:
- Third-party service providers who assist us in operating our business (e.g., payment processors, IT support)
- Law enforcement or regulatory authorities if required by law
- Other parties with your consent or at your direction
We do not sell or rent your personal information to third parties.
Data Security
We implement a variety of security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure access controls
- Regular security audits and assessments
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your personal information
- Object to or restrict the processing of your personal information
- Withdraw your consent to the use of your personal information
To exercise any of these rights, please contact us at [Contact Information].
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and mobile app. You can control the use of cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lloyds Gym
Unit 3 – 4, Water Lane, EX2 8BY
Info@lloydsgym.com
Effective Date: 25/07/2024